Asking BEST BUY for a gaming PC recommendation (Undercover!)

Asking BEST BUY for a gaming PC recommendation (Undercover!)

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So…What happens when I ask Best Buy for a gaming PC recommendation? 🤔

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50 Comments

  1. Hi Im Gerold on September 8, 2022 at 3:23 am

    hes forgot to bleep out ALEXAS name once lmao sry

  2. Frank Allen on September 8, 2022 at 3:24 am

    The guy was right, you don’t need to spend too much to play a damn game. I do because I try to take stuff away from desperate gamers and then I use it once every 2 weeks. Tears brighten my soul and many tears this year!

  3. Jose Manuel Zamora on September 8, 2022 at 3:25 am

    I feel like you feel superior now that you got a YouTube channel

  4. Hakan Soyupak on September 8, 2022 at 3:26 am

    20:54 "Like Alexa" forgot to censor the name lol

  5. goalieman206 on September 8, 2022 at 3:28 am

    So I worked in retail for a few years in the fishing department. When someone says “I’m brand new and I don’t know much but want to get something to get started” you never want to overload them with detail you want to start with general questions and go from there. Now this was for fishing but my first question was price. Price point dictates what you can buy and narrow it down from there. Usually my next question is what do you want to do with it. I would say for me it takes a good 10-20 minutes to get something that really fits what the person wants. Also I didn’t make commission so I had no problem telling people “you don’t need this $400 setup when you could spend $150 and do everything you want”. It’s really hard to help someone with 0 knowledge but they both did well. I’m sure if you talked tech with them they would of talked tech back.

  6. nebuaa on September 8, 2022 at 3:29 am

    i know exactly what’s going on through the 2nd guys head as because i work there but not only is he trying to help you but he’s keeping you under your budget to then attach more items like our protection total tech and other items you may need. at the end of the day we also need performance. so in reality he does not want you to actually spend 2000. i probably know the most compared to most my co workers besides geek squad so they always call me for gaming customers. one thing best buy does teach is to always ask questions so that easy it’s easier for us to recommend things. although going in detail is going to be harder because these are things we learn as we go on.

  7. Nolan Aster on September 8, 2022 at 3:29 am

    I got a $1000 prebuilt from Best Buy. Love it does everything I need it to do

  8. Taylor Wyant on September 8, 2022 at 3:30 am

    You got what you ask for they done there job so what’s your point ?

  9. Christian Padron on September 8, 2022 at 3:31 am

    If I only could get a PC. ….

  10. Jenking Garcia on September 8, 2022 at 3:32 am

    Yea like everyone is saying you just told her your not tech savvy so why would she tell you about VERY SPECIFIC things about the product

  11. Brandon Wirtz on September 8, 2022 at 3:34 am

    It seems pretty obvious that you have never worked retail, or have otherwise forgotten what it’s like. The guy changed up his tactics because most people want to spend as little as possible. He changed his tactics when you said you wanted to spend the whole 2k. Duh.

  12. Frankie on September 8, 2022 at 3:39 am

    Ik know absolutely nothing about desk top pc and was wanted to know what kind of pc i should get for the Samsung neo g9

  13. TheArbor on September 8, 2022 at 3:40 am

    This is a terrible video lol

  14. Daniel H. on September 8, 2022 at 3:40 am

    So I have a similar laptop. And it runs all of those games great. So that first girl absolutely crushed it.

  15. CriticalGamez on September 8, 2022 at 3:41 am

    11:50 lol i5 12600k is one of the best single-core CPU for gaming. With all the other components included into the system ofc…. lol If you’re just gaming and not doing any streaming or model rendering etc an i5 12k series is absolutely perfect for gaming. I run that and i couldn’t be more happy.

    If you add in any 3d rendering etc, model work then the i7 would be better as it preforms a little better in multi-core

  16. CriticalGamez on September 8, 2022 at 3:43 am

    "lower end 3070" Lol are we really at the age where we call a rtx 3070 low end? Lol

  17. brandon b on September 8, 2022 at 3:46 am

    The first girl did a good job. No expert, but she knew the basics and didn’t try to upsell at all.

  18. Kaizer Aguiling on September 8, 2022 at 3:48 am

    they use the same stock photos for the website

  19. Joshua Mathews on September 8, 2022 at 3:49 am

    Hey just so you know, you do accidentally dox the Best Buy phone girl in the video, I won’t time stamp it but you might wanna edit that out since you edited her name out other places. It’s right before you go to the store.

  20. jimzplace on September 8, 2022 at 3:51 am

    your bs is bs. i disliked , you disliked everything you said was off limits

  21. MJG on September 8, 2022 at 3:54 am

    I disagree with your assessment at 18:30. My buddy has a regular 3060 and plays games in 4k and 144hz. Of course he doesn’t get 144 fps in all games but I have a 3080 Ti and I can’t get 144hz in most games at 4k. I actually appreciate the fact that he straight up told you, if you’re just gaming, you do not need a high end 3000 series card. Otherwise you perpetuate this ever growing notion that you need a top-specc’d system for GAMING.

  22. Daniel Garcia on September 8, 2022 at 3:54 am

    My only thing is that the gpus shown on the item picture aren’t always the one the pre built comes with. It would be the same class gpu ( 3080 In this case ) but different config depending what they have on hand. That being said idk if I would break that down to someone because it could prompt them to feel uneasy.

  23. John Bevill on September 8, 2022 at 3:54 am

    To go in to the store say your not tech savvy and not buying a pc today but want them to break down every detail is greatly over critical. They gave a fair run down of the pcs without getting in to tech specs that would overwhelm the average unknowing consumer.youre nit picking for the sake of finding something wrong.

  24. Mystic Ranger on September 8, 2022 at 3:55 am

    Why is kyle reacting to the audio like its his first time hearing this covnersation like he wasnt there? lol

  25. Anthony Ojeda on September 8, 2022 at 3:58 am

    I’ll tell you what the PC that they recommended is the pre-built that I got from Best Buy. The picture they use for the product is not what you actually receive in the chassis.
    It comes with a different style 3080 non-blower and different style air cooler. And here’s the major problem with that pre-build that they recommend. it has no option for expandability when it comes to storage and it has no case fans so cooling sucks you will have to do a chassis swap eventually.

  26. CriticalGamez on September 8, 2022 at 3:58 am

    22:30 unless its a ASUS Hero/Maximus 😂😂😂😂

  27. Cyler09 on September 8, 2022 at 3:59 am

    ngl i game on a i5 and a 1060 but i know what he was recomending is not the best and yes i did build my pc

  28. Jacob Wonder on September 8, 2022 at 4:02 am

    He said all the gaming PC’s THEY had you couldn’t go wrong with.

    Did Best Buy have cheap PC’s that couldn’t do any game at medium 1080p?

  29. Lil Apple on September 8, 2022 at 4:03 am

    As a Best Buy employee I will say a lot of employees have limited product knowledge, the e-learnings we do are extremely basic and you only really get product knowledge by doing your own research (YouTube videos or online reviews) or being there a long time and getting familiar. As a computer rep as well, if someone says they don’t know about computers I give the most basic explanations and often don’t mention specs at all to avoid confusion. It is a shame to see the way the company is going, we are replacing product knowledge with ability to sell credit cards and memberships when all I want to do is use my product knowledge to help people.

  30. Tony Piazza on September 8, 2022 at 4:05 am

    Dude… how much can you truly expect from a Retail store employee?
    That’s like trying to order a fine win and Kobe beef steak from a Mc Donald’s employee.
    If you’re spending the money, you need to do your own research. imo

  31. lokkandloadgaming on September 8, 2022 at 4:07 am

    But….but…..but the Geek Squad is legit A+ certified…

  32. FrostyPizza on September 8, 2022 at 4:08 am

    Guys, honestly, y’all gotta chill in the comments. I get that on a surface level Kyle is being a bit harsh with high expectations to match, but that’s ultimately the point of the video, it’s an ‘undercover’ evaluation of the customer service at Best Buy. He’s comparing it to higher standards because he’s just trying to show you, the viewer, the in depth information a seller may give to a customer in the market of PCs compared to the on hand knowledge of Best Buy employees. You also have to remember that he’s not saying that the customer service in question is admittedly bad, the first brick and mortar store guy sure, he’s a bit of an interesting case, but the two other people did exceptionally well and he acknowledges that by saying how they were kind and informative enough to recommend the best option to a customer that doesn’t necessarily know much about technology.

  33. manurz1 on September 8, 2022 at 4:09 am

    censoring alexa but also no xd

  34. Purple Flurp on September 8, 2022 at 4:09 am

    Bro what pc case is that in the background? It looks beautiful and I’m looking for a new case 🙂

  35. Hypnotized on September 8, 2022 at 4:09 am

    He said that 2000 would be a sweet spot the 2nd time whilst adding the fact if you plan on streaming. And not everyone is going to know what you know about pcs 😉

  36. Tech Ninja on September 8, 2022 at 4:09 am

    I guess my (budget?) $600 Gaming PC is crap…..well I am re-using some components. My Arctic Cooling fans, Asus 1060 3GB GPU and a 14TB storage drive. So I guess it’s more like a $1200ish if I add those values all up. Sometimes when you buy things seperate you forget to add them up and then are like oh….I do have a higher endish gaming PC!

  37. RC360 on September 8, 2022 at 4:10 am

    I think that looking at the picture on an OEM prebuilt, which this is, isn’t the best representation. Them not asking a "not tech savvy" person about the pixel density and refresh rate of their monitor is going to get shrugged shoulders.

  38. RunnySpider10 on September 8, 2022 at 4:11 am

    i can game red dead with an i5 so its not that bad but still crap

  39. Brandon Somerville on September 8, 2022 at 4:11 am

    I used to be a Best Buy employee and I never tried to blow out peoples budget. I always tried to find the best value for them and that may be a reason he recommended something lower than your budget.

  40. Quoleo on September 8, 2022 at 4:13 am

    Yeahhhhh Im a gamer and tech, if you are a noob customer I would of not of went into detail, just to confuse you. Little silly to assume that a best buy employee over a phone would do that. But, if you were to go into the store. Also we talking to min wage workers that are just getting in field, and best buy prebuilt machines for users and employees easy to buy. I love your videos but not really fair of a representation. Go to a pc shop and do this, with private owners. That would be a great representation.

  41. RebelRedRollo on September 8, 2022 at 4:14 am

    Great video! Quite insightful. Very good rep on the phone, especially considering other companies (refer to LTT’s Secret Shopper series).
    But just out of interest, why did you obscure her name when she said it on the phone, yet reveal it multiple times later on in the video, then obscure it again later?

  42. StaticModz on September 8, 2022 at 4:15 am

    I like how he bleeps out Alexas name in one clip and then forgets in the next clip 😂.

  43. Ykc on September 8, 2022 at 4:15 am

    What a prick… very troublesome customer

  44. Velanzela on September 8, 2022 at 4:16 am

    was ordering a gaming laptop about 2 years ago and was recommended a laptop with a ryzen 7 4800H and 1660ti over a 3060 with a slightly weaker processor, bought the recommended laptop which went to 100C in not so demanding games and gets <50% of the performance than a well cooled laptop of similar specs( i5-10300H 1660ti)

  45. Sleepi on September 8, 2022 at 4:18 am

    13:20 to be fair, they are probably trained to not turn anyone away and have to help you when asked, no matter what, unless with another customer.

  46. Clell Biggs on September 8, 2022 at 4:18 am

    I’m actually surprised they have a prebuilt that good at that price. Be cool to see someone do a review of this PC.

  47. IamTeeJay on September 8, 2022 at 4:18 am

    I’m trying to stream and play graphic heavy games , which Pc should I get… rookie here

  48. AE86RO on September 8, 2022 at 4:18 am

    nah that processor aint brand new

  49. scottcol23 on September 8, 2022 at 4:20 am

    Trying to be a "PC Noob" pulling up in a car full of high end PC parts. lol

  50. DrJones694 on September 8, 2022 at 4:20 am

    Fun video
    But…….
    These folks are just working a job and doing the best with the companies inventory…..
    So their recommendations were not far off for what the store offers
    I think they all did a great job assisting you to be honest

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