Hidden camera investigation: Best Buy electronics (Marketplace)

Hidden camera investigation: Best Buy electronics (Marketplace)

Best Buy says refurbished tech on its third-party seller marketplace is like new at a lower price. We tested that claim and went inside stores with hidden cameras to find out what employees think about the products.

To read more: http://cbc.ca/1.6201499

#Refurbished #Tech #CBCMarketplace

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50 Comments

  1. Kacey Golden on April 14, 2022 at 6:11 pm

    I’m dealing with these same issues and won’t shop off the website again!

  2. William Kennedy on April 14, 2022 at 6:12 pm

    Have done good used things on eBay on Best Buy Samsung for tablet works fine but refurbished is used or not tested at all

  3. Kevin Cozens on April 14, 2022 at 6:14 pm

    Best Buy needs to vet their marketplace sellers before the sellers would be allowed to sell via the marketplace.

  4. JR on April 14, 2022 at 6:14 pm

    Best buy should inform the customers weather the products are refurbished or not, Scammers everywhere no more shopping BEST BUY.

  5. Michael Jackson on April 14, 2022 at 6:16 pm

    Those customers took the risk. Nobody forced them to buy refurbish products.
    A device fails after 90 day warranty well so what.
    If a customer buys a 85" tv and something happens after a 1 year warranty he or she stl has to pay to have it fixed.
    Devices do way more things than in the past so unfortunately it can lead to more failures.
    If you buy refurbish you run even more of a risk of a device failing or something being wrong with it.
    Let’s fa e it most people buy refurbished because either it’s all they can afford or they are cheap. Sure there are some that prefer refurbished but most people prefer new.
    It’s a risk a buyer takes. These refurbished devices wouldn’t be here if people would quit buying them.
    So I can’t really feel bad for people who buy
    refurbish. They know the risk.

  6. YungOozie on April 14, 2022 at 6:18 pm

    I had a defective iPhone 12 Pro Max from Walmart 💯 went back and got a another and it works fine Its also now jailbroken on iOS 14.4.2 💪🏼🥰

  7. Marvin Avila on April 14, 2022 at 6:22 pm

    This is a great reason that it’s better get inside the store,

  8. Santosh Kanda on April 14, 2022 at 6:24 pm

    I want massage chair

  9. Carson Whitehead on April 14, 2022 at 6:24 pm

    Of course they (Best Buy) are going to do better………………………………………….nah

  10. RIchard Davidson on April 14, 2022 at 6:27 pm

    I love Best buy junk, lol. Does BestBuy make money off letting people sell thru BestBuy Marketplace. I guess they do if the rent space on BestBuy’s website to sell their third party products.

  11. TraceguyRune on April 14, 2022 at 6:28 pm

    Never buy refurbished phones. Their battery is 50%-75% what it used to be.

  12. Zanga on April 14, 2022 at 6:31 pm

    Maplewood Minnesota Best Buy got me for $500 rip off never going to Best Buy again

  13. el el on April 14, 2022 at 6:31 pm

    14 days return policy is a rob is the most shortest return policy ive heard 😡

  14. Melisha Weston on April 14, 2022 at 6:33 pm

    I can’t understand the issues regarding the devices not working, but when I see “refurbished“, I expect minor scratches

  15. WPGinterceptor on April 14, 2022 at 6:36 pm

    finmgerprint scanner doesnt work cause they changed the home button.. once you do that the finger scanner doesnt work!

  16. el el on April 14, 2022 at 6:38 pm

    14 days return policy is a rob is the most shortest return policy ive heard 😡

  17. DJMinor5000 on April 14, 2022 at 6:38 pm

    Like the one tip given towards end of video: you get what you pay for! If you don’t want any potential problems, don’t buy refurbished products. The cost of hassling trying to return a defective item is more than paying a little r yea to buy new. Don’t be cheap!

  18. dano r on April 14, 2022 at 6:38 pm

    Best Buy Marketplace is a place for scammers to sell worthless electronics. It’s not their products yet they are offering a place to see them. As for refurbished? I never buy anything refurbished. All that means is you are buying someone else’s problems.

  19. Robert Harris on April 14, 2022 at 6:40 pm

    who can write laws of standards for the refurbished world of tech the FCC something as to give here to help the consumer because looks like these sellers just do not give a sh…

  20. Caturday Nite on April 14, 2022 at 6:40 pm

    I’ve been repairing computers for about thirty years and to tell a customer to download freeware is a definite no-no. If they need their computer checked give them customer service and check it yourself. For one they could be downloading malware and for two, the end user is not going to know how to interpret the findings if the software is actually any good. In other words, don’t phone it in, help the customer. They are relying on you to do your job, So, do it.

  21. Religions Is About Magic on April 14, 2022 at 6:41 pm

    I might have missed this in this video……
    But the issue of buying used or refurbished phones/tablets/laptops is that some point the manufacturer of products will no longer send manufacturer updates.
    Apple is very particular on who they send updates to on used phones/ tablets, from my personal past experience.
    When a Samsung phone nearing 3 years old for example, you’ll get less updates sent to you for improvements on device.
    By four to five years you can’t use Google and other applications anymore because they don’t support that device.

    This is a way to keep the public to buy new phones ever 4 to 5 years.

  22. Pat McBride on April 14, 2022 at 6:42 pm

    Same problem with Amazon.
    I bought a camera stabilizer there that was supposed to be new and it had a "refurbished" sticker on the box, and it never worked.

  23. akidim13 on April 14, 2022 at 6:42 pm

    I avoid best-buy like the plague unless I need something same day and my local Walmarts don’t have it, they are so expensive and offer little to no discounts or promotions ever and if they do they are absolute trash, they are too electronics as autozone is to automotive (over priced)

  24. Kay H on April 14, 2022 at 6:44 pm

    I’m dealing with this now

  25. Angel Eyes on April 14, 2022 at 6:48 pm

    You should investigate Verizon.

  26. Angelito Ian Malit on April 14, 2022 at 6:50 pm

    Dont buy greek protecti9n is useless i buy something worth 500 9month not working i try to use 2yr protection plan suddenly told to me call manufacture! Useless dont buy 9n best buy

  27. DMV 420 on April 14, 2022 at 6:51 pm

    I walk into any Best Buy like Ron Swanson…I know more than you!

  28. Russ Barrows on April 14, 2022 at 6:52 pm

    We’ve had positive results from Apple refurbished products from Apple. Buying a Lenovo ThinkPad from Lenovo was also positive. Buying refurbished products from the original vendor seems to be the best way to go. Buying a refurbished Dell from a third party was a mixed bag requiring the operating system had to be reinstalled to work properly.

  29. Luciano Rosel on April 14, 2022 at 6:52 pm

    Great investigative reporting, I’d rather spend the extra money for new than to struggle with a refurbished unit.

  30. Not.Here99 on April 14, 2022 at 6:54 pm

    Refurbished is a gamble always is…those that think otherwise. Very uneducated in how tech works. First time you experience an issue return it.

  31. Sheila Johnson on April 14, 2022 at 6:56 pm

    Wow! Groupon is always sending me adds for cheap refurbished IPads. I was going to purchase one in a couple of days.

  32. Sean Dechene on April 14, 2022 at 6:56 pm

    Always get the extra coverage.

  33. Robert Dazzo on April 14, 2022 at 6:57 pm

    If you want perfect by new

  34. Vidar Haugen on April 14, 2022 at 6:57 pm

    rule number 1: buy straight from company or authorised reseller. if you’re buying refurbished Apple products: get it from the Apple refurbished part of the website. NOT best buy/amazon/ebay marketplace, you never know if it’s damaged or stolen.

  35. Dwight Clarkson on April 14, 2022 at 6:58 pm

    Would never buy refurbished electronics, you don’t know what your getting.

  36. Daffa Ellong on April 14, 2022 at 6:59 pm

    i don’t buy refurbished electronic gadgets .. if I do i might consider buying it from the product website itself … my reason is , its easy to return within the return period policy …and no question ask.

  37. TONY ATWORK on April 14, 2022 at 6:59 pm

    Just buy brand new, damn it!

  38. Salty Marck'ed on April 14, 2022 at 7:00 pm

    August of 2020 my partner bought me a HP brand new laptop on a best buy website. We got the laptop went to check everything seems ok. I remember my partner says please don’t use it to play games and i said ok. On the same month i left vancouver and went to southeast asia,around January 2021 i got bored and downloaded steam. So i did and when you start the application log in window pops up so i can input my username and password. But i was shocked because when i looked at the username the laptop remembers other people username but without password. So i told my partner about it and we thought it was brand new i can’t return it because im not in Vancouver anymore and don’t know when i could return. So disappointed very very disappointed. We got scammed.

  39. UK stands with Ukraine on April 14, 2022 at 7:01 pm

    just a buy new one you tight scunners

  40. Azjeep on April 14, 2022 at 7:04 pm

    this problem is all major retailers . i only buy products sold from them not a 3rd party. these companies basically give anyone their platform to sell used products

  41. Jelly Bomb on April 14, 2022 at 7:04 pm

    "as far as I was concerned I was on a best buy website." follows hours of why best buy is responsible for people not being able to utilize their autonomy as sentient beings.

  42. Dblove on April 14, 2022 at 7:04 pm

    I make it a habit to never buy refurbished, I’d rather have new, plus I find a lot of the discounts aren’t that major compared to the new item price.

  43. PoPpaMack on April 14, 2022 at 7:05 pm

    AMAZON is no different nor WalMarts. buy directly from the store itself.

  44. MrArob826 on April 14, 2022 at 7:07 pm

    Oh my, I never knew but thanks for an amazing story.

  45. shah Khan on April 14, 2022 at 7:08 pm

    1st world problems lol

  46. Restricted Area on April 14, 2022 at 7:09 pm

    Another bad leadership not caring about the company. The company have great idea but they don’t overlook the leadership. It’s a easy fix but all company have to goes through this.

  47. Lucas G on April 14, 2022 at 7:09 pm

    But smart, buy new

  48. Games & Whitetails on April 14, 2022 at 7:09 pm

    Refurbished in my eyes means "Dont buy"

  49. Marvin Avila on April 14, 2022 at 7:10 pm

    Apples are the mess up!

  50. Your Shames on April 14, 2022 at 7:10 pm

    I take issue with the investigators making the case that if Apple claims that the phone should have been destroyed, then it should not have been resold. This is because Apple is known for doing everything in their power to prevent apple devices from being repaired. They want you to buy new. So its impossible to say whether that phone should actually be tossed in the bin or not.

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