In 2002, Microsoft announced Xbox Live, an online gaming service that allows people to play video games with each other without being in the same room. Since then, it’s amassed 60 million active users, and during that time, it’s become a racist and toxic environment for players of color.
Following Terrence Miller’s incident, Twitch responded to Polygon with the following. “Twitch has a responsibility to broadcasters and players to provide a welcoming environment. As such, we are exploring new tools and processes to increase awareness and mitigation of these issues, and will continue to take action against chatters who committed reported violations.”
When asked for comment Microsoft responded with the following.“Keeping everyone safe is a priority for Xbox. Our code of conduct helps all players have a safe, secure, and enjoyable experience, and any activity that violates these terms may result in enforcement action. Content that is prohibited in Xbox Live includes negative speech (including hate speech or threats of harm) directed at people based on a number of factors, including race, ethnicity, or nationality. We also encourage our community to use the “Report” option to flag content to the Xbox Live Policy & Enforcement Team. You can learn more at http://enforcement.xbox.com.”
PlayStation did not respond to a request for comment.
Check out Kishonna Gray’s study examining the experiences of African-American gamers on Xbox Live: https://www.tandfonline.com/doi/full/10.1080/13614568.2012.746740
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